Insasse, Erwachsener
The passenger compartment remained stable in the frontal impact. However, despite the presence of a knee airbag, the driver dummy's left knee made contact with the dashboard and recorded high values. Structures in the dashboard presented a risk of injury to the knees and femurs of both the driver and passenger. In the side pole test, the head curtain airbag failed to prevent a hard contact of the head. Although only the protection of the head was compromised, under such circumstances Euro NCAP does not award any points for this test as robust airbag performance is considered essential for predictable protection in real world accidents. Owing to the unintended airbag performance in the pole test, the same airbag was penalised in the side barrier test, reflected by a lowered score for the driver's head. Protection against whiplash injuries in a rear impact was rated as marginal.

Insasse, Kind
Forward movement of the head of the 3 year dummy was not excessive in the frontal impact (the 18 month dummy was sat in a rearward facing restraint). Both dummies were properly contained by the sell of their restraints in the side barrier impact. The passenger airbag can be deactivated to allow a rearward facing child restraint to be used in that seating position. Cars with serial numbers from JTKKH16440J012088 have a clearly marked switch and the system gives unambiguous information to the driver regarding the status of the airbag. The airbag cut-off switch of earlier cars is not so clearly marked and would not have received the 2 points awarded, although the car's overall star rating would be the same. Toyota have also recently updated the owner's handbook to make clear that, in those cases where the rear seat is adjustable, it should be set to its rearmost position when being used to transport children.

Fußgänger
The front edge of the bonnet scored no points for the protection it offered to pedestrians' legs. However, the bumper offered good protection in most areas. The bonnet provided good protection in some areas likely to be struck by an adult's head or a child's, but was predominantly marginal or poor.

Sicherheitsunterstützung
The Urban Cruiser has electronic stability control as standard equipment on all variant throughout Europe A seatbelt reminder covring all seating positions is also standard.